Mia Piel Skincare – Returns & Refunds Policy
At Mia Piel Skincare, we take pride in creating high-quality, skin-supporting products. Due to the nature of our formulations and hygiene standards, the following Returns & Refunds Policy applies to all purchases made through our website.
1. Returns Eligibility
We accept returns on unused and unopened products within 14 days of delivery, in accordance with UK and EU consumer regulations.
To be eligible for a return:
Items must be unused, unopened, and in their original packaging
Proof of purchase must be provided
Products must not be tampered with or damaged
For hygiene and safety reasons, we cannot accept returns on opened or used products unless they are faulty.
2. Faulty or Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To process your request, we may require:
Your order number
Clear photos showing the issue
Once reviewed, we will offer a replacement or refund where appropriate.
3. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
Refunds will be issued to your original payment method
Please allow 5–10 working days for the refund to appear, depending on your provider
Original shipping costs are non-refundable, unless the item is faulty or incorrect.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service, as Mia Piel Skincare cannot be held responsible for items lost or damaged in transit.
5. Non-Returnable Items
We do not accept returns on:
Opened or used products
Gift cards
Promotional or discounted items (unless faulty)
6. Exchanges
We do not offer direct exchanges. If you wish to purchase a different product, please place a new order.
7. Contact
For all returns and refund enquiries, please contact:
[your email address]
Mia Piel Skincare reserves the right to refuse returns that do not meet the conditions outlined above.